Analytics: mind the gap

In a digital environment our actions shed data which can be collected and mined. We leave traces. In this context it is not surprising that 'analytics' has emerged as a central interest. 'Analytics' is often used to refer to how organizations analyse the data they collect to improve decisions or performance. This extends to the academic arena, and data from academic support systems is now being collected and mined to identify and act on issues: With the increased concern for accountability, a