I decided to email my electronic billing service, to tell them that I think there are some features the web site could use. I didnât have any issues with my account. I actually wanted to tell them that Iâve been a loyal and appreciative customer for years and I just thought of some things that would help me out. First, I received the automatic reply. Today I saw the official response, which complained that they had no record of the email address Iâd used to submit my comment. Could I please re