Beneficiary-led action

I don’t particularly like e-mail, not because it is bad per se, but because we have made it into a one-size-fits-all collaboration and communication tool. I have particular dislikes for the misuse of the cc button and the very existence of the bcc button, something I have written about before. Even those dislikes pale into insignificance when compared to my public enemy number one, the infinite-loop mail. This is where person A sends an e-mail, say, to eight people named B to I. B drops A and