Dell Formats Your External Backup Drive, Erases 3 Years Worth Of Data [Complaints]

Reader Robert's Dell XPS died. Under warranty, a Dell technician came to his house and in the process of "fixing" his computer decided to hook up and format his backup external hard drive, thus deleting 3 years worth of his work. Dell admits that they formatted his external drive but all they have to say to Robert is "Welcome to Dell." Robert's letter and timeline, inside... April 7th - Top-of-the-line XPS Computer dies. Last words - "Hard drive failure." Fortunately for me, I have the Dell Sup